FAQ
  1. What is the Chase Panel?

    The Chase Panel is a research panel designed to collect your feedback regarding Chase products and services. This panel is intended to help us better understand our customers’ needs.

  2. How do I join the Chase Panel?

    To join, please visit the Join Now page to provide us with some basic information about you. This will help us to identify future surveys that may be of interest to you. Since your opinions will represent you and many others, it is important that we ask you a few preliminary questions.

  3. Will my personal information and responses to survey questions be kept confidential?

    Chase takes privacy seriously. The information you provide as part of the Chase Panel is kept confidential and is used for internal market research. You can find more information regarding our policies at http://www.chasepanel.com/terms_and_conditions.html. If you have any additional questions directly relating to the use of the Panel information, email us at support@chasepanel.com.

  4. How is my personal information used, and what happens to my responses after I submit them?

    Your personal information is used to create a respondent profile and to track how many surveys are being sent to you. Your respondent profile is used to determine which research studies may apply to you. Whenever a research study is completed, the respondents' survey responses are collectively compiled into a research report which is used to evaluate products and services. No customer specific information (e.g. survey responses will not be identified with the specific individual customer) is included in the research report.

    Please note: the Chase Panel is not a marketing solicitation program. You may receive marketing offers that are sent generally to Chase customers or the public but no marketing material will be sent to you specifically as a result of joining or participating in this panel.

  5. How often will you contact me to participate in a Chase research study?

    Panel members will be invited to participate in research on a periodic basis averaging about once a month.

  6. If I have questions about the Chase Panel, who do I contact?

    Please refer to this URL for contact information:
    http://www.chasepanel.com/contact_us.html

  7. How do I unsubscribe from the Chase Panel?

    To be removed from this Chase Panel, send an e-mail with the words "Remove from Chase Panel" in the subject line to: support@chasepanel.com. We will update your preferences within 10 business days; however, you may receive previously initiated communications during that period.

    Please note, this only removes you from the Chase Panel and does not remove you from any other communications you may receive as a Chase customer.

  8. When does the response period for a survey close?

    When we have received responses from enough panelists, we close the survey so that we may evaluate the feedback. We are often unable to give a specific close date in the invitation because it is difficult to predict the panelist response rates in advance and exactly when we will have enough responses to close the survey.

  9. I recently completed the first survey to join the panel, but I have not yet received a confirmation email. What should I do?

    After completing the Registration Questionnaire, it can take up to 15 business days to process the information and for you to receive your confirmation email. If you do not receive your confirmation email within 15 business days, please contact us at support@chasepanel.com
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